Please ensure that your item meets our Returns T&C's before starting a return.

• You must lodge your return online via our Returns Portal within 7 days of receiving your delivery. When your return is lodged it will be placed under review. Please note if you have purchased a return shipping label it is only valid for 7 days from the date of issue therefore if your item is not sent back in this timeframe your return will be rejected. 
• Only full priced items are eligible for a refund, providing they meet our Return Conditions.
• Store credits cannot be redeemed for refund or exchange.
• One exchange per order only.
• Exchange and store credits void a refund.
• If an item is deemed to be faulty, we will send out a replacement.  
• No refunds on shipping, all refunds will be less shipping costs. All shipping costs are at the customers expense.
• You may choose to purchase our “Redo” return option at checkout to minimise the return shipping cost, alternatively we have more options available through our returns portal. 
• Returned item(s) must be returned in their original condition, unworn, unwashed and with original  packaging & tags intact. Any garments not in their original condition or showing evidence of  spray tan, makeup, body lotion, perfume or animal hair will be rejected & returned to sender.

COCOWILLOW reserves the right to deny refunds or exchanges if the merchandise does not meet our return conditions requirements once assessed.

Send your items to: 

COCOWILLOW: U29, 314 Burleigh Connection Rd, Burleigh Heads QLD 4220

By shopping with us you have agreed to our Terms of Service. 

If you purchase multiple items in the same style, in different colours, patterns or sizes, you will  only be eligible for a refund on “one” of those items.  All remaining items will be issued a store credit. 

SALE / DISCOUNTED items are “final sale” and are not eligible for a refund, exchange or store credit.

FLASH SALE items are not eligible for refund or exchange, a store credit will be issued minus shipping.

Promotional Policy Only one promotional code, coupon, or voucher may be applied per transaction. Multiple codes or offers cannot be combined on a single order unless specifically stated. We reserve the right to cancel any order that does not comply with this policy.

Redo Returns is a non refundable payment option you select with your purchase. If you do not require this option please make sure you unselect this prior to purchasing as this will not be refunded.

If you wish to exchange your item(s) for another size or style you can do so via our online portal. If extra payment is required, it will be requested when your exchange is lodged. 

Full priced items returning for a store credit will receive 100% of the purchase total minus shipping. Store credits cannot be redeemed for refund credit or exchange. If a store credit is chosen this voids a refund or further exchange

All eligible refunds will be issued minus shipping and redo cost on full priced items only. 

We ask that you kindly contact our Customer Service team via email with your order number and images of the fault. Please note, we classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months is considered normal wear and tear. 

• We do not offer refunds or exchanges on International orders, a one time use “store credit” will be issued via email less shipping cost.
• Store credits are not redeemable for refund or exchange.
• Duties and Taxes are the responsibility of the customer, failing to accept a delivery and/or following up on an attempted delivery will be at the customer's expense and no store credit or refund will be given.
• If an order is returned back to us, the customer will be issued a store credit less shipping and any extra charges.
• The customer will be responsible for any extra charges incurred for the returned item(s).
• Return shipping is at the cost of the customer.
• You must lodge your return online via our Returns Portal within 7 days of receiving your delivery. When your return is lodged it will be placed under review. If your item is not sent back in this timeframe your return will be rejected. 

COCOWILLOW takes no responsibility for missing outgoing and incoming deliveries. We ship Express Post with Australia Post and DHL Express, you will be issued with tracking details please refer to those details to follow up on all deliveries.

COCOWILLOW reserves the right to deny refunds or exchanges if the merchandise does not meet our return conditions requirements once assessed.

Send your items to: 

COCOWILLOW: U29, 314 Burleigh Connection Rd, Burleigh Heads QLD 4220

By shopping with us you have agreed to our Terms of Service. 

SALE / DISCOUNTED items are “final sale” and are not eligible for a refund, exchange or store credit.

FLASH SALE items are not eligible for refund, exchange or store credit

Promotional Policy Only one promotional code, coupon, or voucher may be applied per transaction. Multiple codes or offers cannot be combined on a single order unless specifically stated. We reserve the right to cancel any order that does not comply with this policy.

We ask that you kindly contact our Customer Service team via email with your order number and images of the fault. Please note, we classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months is considered normal wear and tear. 

We offer two shipping options to the CANADA

🇦🇺 Australia Post (Standard International):
signature on delivery for added security
slower, standard service and may take longer to arrive depending on your location

🚀 DHL Express (VIP Shipping):
fastest, premium service. All orders are tracked. Delivery times vary based on customs and carrier delays.

By placing an order with us, you agree to the following terms regarding shipping and international duties:

If a customer refuses delivery of their order for any reason, including but not limited to failure to pay customs duties, taxes, or import tariffs, the customer will be held responsible for any fees incurred by the package being returned to us, including:

• Return shipping costs
• Customs/duty charges
• Any handling or restocking fees

These charges will be deducted from your store credit if the package is returned to us.

If the fees exceed the order value or the item is not returned in sellable condition, no store credit will be issued.

To avoid issues, please ensure you are aware of your country’s customs policies and are prepared to pay any required fees upon delivery.

If you have questions about international shipping or duties, feel free to contact our support team before placing your order.

Due to current U.S. trade regulations, certain imported goods are subject to a tariff upon entry into the United States. This tariff is imposed by the U.S. government and is not a fee we control or profit from.

We understand this adds to the cost and want to be transparent:

• This tariff is applied in addition to product price and shipping.
• It goes directly to U.S. Customs, not to our company.
  

We're actively working on ways to reduce costs for our customers, but for now, this charge is a legal requirement for specific imported items.

We appreciate your understanding and support!

Due to rise in tariffs that have been imposed on our USA customers, we have reduced our pricing on our garments to assist our customers with their purchases.

At this time, it's business as usual—tariff are on top of any applicable duties and taxes.

As with all international orders, please note the following:

• We do not offer refunds on international purchases.
• If you need to return a garment, return shipping is the responsibility of the customer.
• Once we receive your return, we’ll issue you a store credit, which can be used for future online purchases.
• All Tariff, Duties & taxes are at the customer's expense.

We understand these policies may be inconvenient, and we’re here to assist if you have any questions.

Thank you for your continued support and understanding during this time.

By placing an order with us, you agree to the following terms regarding shipping and international duties:

If a customer refuses delivery of their order for any reason, including but not limited to failure to pay customs duties, taxes, or import tariffs, the customer will be held responsible for any fees incurred by the package being returned to us, including:

• Return shipping costs
• Customs/duty charges
• Any handling or restocking fees

These charges will be deducted from your store credit if the package is returned to us.

If the fees exceed the order value or the item is not returned in sellable condition, no store credit will be issued.

To avoid issues, please ensure you are aware of your country’s customs policies and are prepared to pay any required fees upon delivery.

If you have questions about international shipping or duties, feel free to contact our support team before placing your order.

SALE / DISCOUNTED items are “final sale” and are not eligible for a refund, exchange or store credit.

FLASH SALE items are not eligible for refund, exchange or store credit

Promotional Policy Only one promotional code, coupon, or voucher may be applied per transaction. Multiple codes or offers cannot be combined on a single order unless specifically stated. We reserve the right to cancel any order that does not comply with this policy.

• We do not offer refunds or exchanges on International orders, a one time use “store credit” will be issued via email less shipping cost.
• Store credits are not redeemable for refund or exchange.
• Duties and Taxes are the responsibility of the customer, failing to accept a delivery and/or following up on an attempted delivery will be at the customer's expense and no store credit or refund will be given.
• If an order is returned back to us, the customer will be issued a store credit less shipping and any extra charges.
• The customer will be responsible for any extra charges incurred for the returned item(s).
• Return shipping is at the cost of the customer.
• You must lodge your return online via our Returns Portal within 7 days of receiving your delivery. When your return is lodged it will be placed under review. If your item is not sent back in this timeframe your return will be rejected. 

COCOWILLOW takes no responsibility for missing outgoing and incoming deliveries. We ship Express Post with Australia Post and DHL Express, you will be issued with tracking details please refer to those details to follow up on all deliveries.

COCOWILLOW reserves the right to deny refunds or exchanges if the merchandise does not meet our return conditions requirements once assessed.

Send your items to: 

COCOWILLOW: U29, 314 Burleigh Connection Rd, Burleigh Heads QLD 4220

By shopping with us you have agreed to our Terms of Service. 

We offer two shipping options to the USA:

During our sale periods all orders with FREE SHIPPING attached will be sent via our Australian Post service with signature on delivery.

🇦🇺 Australia Post (Standard International):
signature on delivery for added security
slower, standard service and may take longer to arrive depending on your location

🚀 DHL Express (VIP Shipping):
fastest, premium service. All orders are tracked. Delivery times vary based on customs and carrier delays.

We ask that you kindly contact our Customer Service team via email with your order number and images of the fault. Please note, we classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months is considered normal wear and tear. 

If you have purchased your item in store, please refer to our “in-store” Terms & Conditions, which can be found at our front desk. Please note that for in-store purchases, we do not offer refunds; only exchanges or store credit are available within our 14-day timeframe. All online purchases fall under our "online" Terms & Conditions.