STANDARD SHIPPING $15 AUD. 

EXPRESS SHIPPING $18 AUD.

We use Aramex Standard 2 - 9 Business days

Aus Post Express - 1 -5 Business days

Please note we have no control over the postal service and the delays they might encounter, if you have not received your order by the estimated delivery date found on your tracking number please contact your courier direct.

Our team requires 1-5 business days to process orders. Once your order has been processed it will be shipped via your selected carrier and you will receive an email with your tracking number.

Please note, during busy periods and promotional events there may be slight delays in dispatching your order.

Orders placed over a weekend will sent during business hours Monday - Friday 9am -3pm

Failing to accept a delivery or following up on an attempted delivery will be at the customer's expense and no store credit or refund will be given.

STANDARD SHIPPING AUS POST $15 AUD.

EXPRESS SHIPPING AUS POST $20 AUD.

AUS POST STANDARD 2 - 8

AUS POST EXPRESS 2 - 4

Please note any delays beyond this timeframe requires the customer to make contact with their courier directly with their tracking number.

Our team requires 1-5 business days to process orders. Once your order has been processed it will be shipped via your selected carrier and you will receive an email with your tracking number.

Please note, during busy periods and promotional events there may be slight delays in dispatching your order.

Failing to accept a delivery or following up on an attempted delivery will be at the customer's expense and no store credit or refund will be given.

🇦🇺 Australia Post (Standard International):

signature on delivery for added security
slower, standard service and may take longer to arrive depending on your location

🚀 Aus Post Express (fastest service)

All orders are tracked. Delivery times vary based on customs and carrier delays.

Shipping rate for Canada orders will calculated at checkout.

Our team requires 1-5 business days to process orders. Once your order has been processed it will be shipped via Aus Post and you will receive an email with your tracking number.

Please note, during busy periods and promotional events there may be slight delays in dispatching your order.

By placing an order with us, you agree to the following terms regarding shipping and international duties:

If a customer refuses delivery of their order for any reason, including but not limited to failure to pay customs duties, taxes, or import tariffs, the customer will be held responsible for any fees incurred by the package being returned to us, including:

• Return shipping costs
• Customs/duty charges
• Any handling or restocking fees

These charges will be deducted from your store credit if the package is returned to us.

If the fees exceed the order value or the item is not returned in sellable condition, no store credit will be issued.

To avoid issues, please ensure you are aware of your country’s customs policies and are prepared to pay any required fees upon delivery.

If you have questions about international shipping or duties, feel free to contact our support team before placing your order.

Shipping rate for international orders will calculated at checkout.

Our team requires 1-5 business days to process orders. Once your order has been processed it will be shipped via Aus Post and you will receive an email with your tracking number.

Please note, during busy periods and promotional events there may be slight delays in dispatching your order.

Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information. We do not offer refunds on International orders, only a store credit (less shipping costs) T&Cs apply.

By placing an order with us, you agree to the following terms regarding shipping and international duties:

If a customer refuses delivery of their order for any reason, including but not limited to failure to pay customs duties, taxes, or import tariffs, the customer will be held responsible for any fees incurred by the package being returned to us, including:

• Return shipping costs
• Customs/duty charges
• Any handling or restocking fees

These charges will be deducted from your store credit if the package is returned to us.

If the fees exceed the order value or the item is not returned in sellable condition, no store credit will be issued.

To avoid issues, please ensure you are aware of your country’s customs policies and are prepared to pay any required fees upon delivery.

If you have questions about international shipping or duties, feel free to contact our support team before placing your order.

COCOWILLOW is not responsible for lost, stolen or damaged items.