EXPRESS SHIPPING FLAT RATE  $15 AUD. 

Delivery typically takes 1 to 3 business days from the time your order is shipped via Australia Post Express.

Our team requires 1-2 business days to process orders. Once your order has been processed it will be shipped via express post and you will receive an email with your tracking number.

Please note, during busy periods and promotional events there may be slight delays in dispatching your order.

Failing to accept a delivery or following up on an attempted delivery will be at the customer's expense and no store credit or refund will be given.

EXPRESS SHIPPING FLAT RATE $30 AUD.

Delivery typically takes 2 to 5 business days from the time your order is shipped via Australia Post Express.

Our team requires 1-2 business days to process orders. Once your order has been processed it will be shipped via express post and you will receive an email with your tracking number.

Please note, during busy periods and promotional events there may be slight delays in dispatching your order.

Failing to accept a delivery or following up on an attempted delivery will be at the customer's expense and no store credit or refund will be given.

Shipping rate for international orders will calculated at checkout.

Our team requires 1-2 business days to process orders. Once your order has been processed it will be shipped via express post and you will receive an email with your tracking number.

Please note, during busy periods and promotional events there may be slight delays in dispatching your order.

We offer two shipping options to the USA & CANADA:

During our sale periods all orders with FREE SHIPPING attached will be sent via our Australian Post service with signature on delivery.

🇦🇺 Australia Post (Standard International):

signature on delivery for added security
slower, standard service and may take longer to arrive depending on your location

🚀 DHL Express (VIP Shipping):

fastest, premium service. All orders are tracked. Delivery times vary based on customs and carrier delays.

Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information. We do not offer refunds on International orders, only a store credit (less shipping costs) T&Cs apply.

By placing an order with us, you agree to the following terms regarding shipping and international duties:

If a customer refuses delivery of their order for any reason, including but not limited to failure to pay customs duties, taxes, or import tariffs, the customer will be held responsible for any fees incurred by the package being returned to us, including:

• Return shipping costs
• Customs/duty charges
• Any handling or restocking fees

These charges will be deducted from your store credit if the package is returned to us.

If the fees exceed the order value or the item is not returned in sellable condition, no store credit will be issued.

To avoid issues, please ensure you are aware of your country’s customs policies and are prepared to pay any required fees upon delivery.

If you have questions about international shipping or duties, feel free to contact our support team before placing your order.

COCOWILLOW is not responsible for lost, stolen or damaged items.