Shipping policy

We offer tracked shipping across Australia, New Zealand, United States and internationally. 

Australia

Free STANDARD shipping on all orders over $230 AUD

Standard: $15 AUD (2–9 business days)
Express: $18 AUD (1–5 business days)

New Zealand

Standard: $15 AUD (2–8 business days via Australia Post)
Express: $20 AUD (2–4 business days via Australia Post

United States

USA & Canada: Shipping calculated at checkout (delivery times vary depending on destination and service selected)

International

Shipping calculated at checkout (delivery times vary depending on destination and service selected)

Order Processing

Please allow 1–5 business days for your order to be processed and packed. Once your order has been dispatched, you'll receive an email with your tracking information so you can follow your parcel's journey.

During launches, promotions and particularly busy periods, processing may take a little longer. We appreciate your patience while our team gets your order ready.

Orders placed over the weekend are processed during business hours, Monday–Friday, 9am–3pm.

Customs & Import Duties

International orders may be subject to customs duties, taxes or import fees when they arrive in your country.

These charges are determined by your local customs authorities and are the responsibility of the customer.

We recommend checking your country's customs requirements before ordering so you're aware of any potential charges.

Delivery Refusal

If you're ordering internationally, please make sure you're aware of any customs duties, taxes or import charges that may apply.

If a parcel is refused and returned to us, any costs associated with the return may be deducted from your store credit. This may include return shipping, customs or duty charges, and applicable handling fees.

If the costs exceed the value of your order, or the returned items are not in sellable condition, store credit may not be available.

If you're unsure about international shipping or duties, our team is happy to help before you order.

Missed Deliveries

If you're unable to accept your delivery, your courier may provide instructions for collection or arrange another delivery attempt.

Please follow the instructions provided by your courier to avoid your parcel being returned to us.

If a parcel is returned because delivery wasn't accepted or a delivery attempt wasn't followed up, additional shipping costs may apply.

Lost, Damaged or Stolen Parcels

Every order is sent with tracking so you can follow its journey.

Once your parcel has been handed to the courier, delivery is managed by the relevant postal service. While we can't control delays, loss or damage that occurs during transit, please contact our team if something doesn't look right with your delivery and we'll do our best to help.